Frequently asked questions
Where do you deliver?
We deliver to Baltimore City, Towson and Howard County. Check your ZIP code on our Delivery Area page, and checkout will confirm your address.
Where does the $8 go?
Every bundle includes an $8 donation to help provide food for a neighbor facing food insecurity in the Baltimore area. We'll share our partner and monthly donation totals here soon.
When will I be charged?
Your first box is charged when you sign up. After that, you're charged every Thursday for that Saturday's delivery.
Can I skip, pause, or cancel?
Yes, anytime before the Wednesday 11:59 p.m. cutoff, from your account page.
What if an item isn't available?
We'll swap in a similar item of equal or greater value, like green leaf lettuce for a lettuce head.
What if I'm not home?
We'll leave your box at your door and text you a photo. Please bring it in soon so everything stays fresh.
Can I add extra items?
Yes. Add extras from our Add-ons page to your next box anytime before the cutoff.
What if something arrives damaged?
Text or email us a photo within 24 hours, and we'll replace it or credit your next box.
What's a meal pack?
Every ingredient for one recipe, serving 4, delivered with your Saturday order. You'll just need oil, salt and pepper. See our Meal Packs.
Can I buy a meal pack without a bundle?
Yes. Orders without a bundle need a $30 minimum for free delivery.
How do I add a pack to my subscription?
From your account, add any pack to your next delivery before the Wednesday 11:59 p.m. cutoff.
What if an ingredient is out of stock?
We'll swap in a similar item of equal or greater value, like penne for fettuccine.
How do you handle allergies?
Each pack lists likely allergens, but brands can vary, so always check package labels. If you have a serious allergy, contact us before ordering.
How do meat and dairy stay cold?
Refrigerated items travel in insulated bags with ice packs. Please bring your delivery inside promptly.